Bbb of Detroit and Eastern Michigan
26777 Central Park Blvd., Ste. 100
Southfield, MI 48076
Re: Complaint 13749530
To Who it might Concern:
Many thanks for offering Quicken Loans the chance to answer Mrs. Townsend’s present communication with your workplace. At Quicken Loans, we just just simply take great pride within our company culture—a culture this is certainly constructed on a couple of core values we call ISMs. One such ISM is “every customer, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including within our thorough review and reaction to all inquiries, problems, and complaints taken to our attention. We sincerely regret any dissatisfaction Mrs. Townsend familiar with us.
After getting Mrs. Townsend’s grievance, we contacted her straight. As Mrs. Townsend is aware, we try not to concur with her allegation that Quickens Loans guaranteed the deposit would be refunded “no matter just just what. ” Instead, we unearthed that our home loan Banker correctly explained our deposit policy to Mrs. Townsend. Moreover, Mrs. Townsend’s wife signed a Deposit Agreement on July 8, 2019, which states to some extent, “If you application is rejected or withdrawn, for just about any explanation, we shall refund your deposit without the real price of your assessment and credit history. ” The Townsend’s house appraised on the cheap than anticipated, so we were not able to close their loan this is exactly why. In amount, a complete reimbursement is perhaps perhaps not owed towards the Townsends when it comes to reasons outlined above.
If you can find additional concerns, please contact the undersigned straight.
We have evaluated the reaction produced by the company in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my issue. For the guide, information on why i will be rejecting this response look below:
He initial woman on a recorded line that I spoke to in regards to my loan was contacting me. Continue reading →